Before implementation of this automation solution the major pain area for Concierge team was to manually keep track of guest notes, guest activities, and database maintenance and keep on updating areas of interest for a guest. The complete process was very time consuming and to add to it there was high cost involved for printing and stationery. Manual reminders and follow-up process, manual reports generating and checking for accuracy of data were also needed. The sharing of data was again a big nightmare. Even for department head, monitoring concierge operations was not easy and they needed to keep track and make sure that the guest information was updated in the logbooks in time to avoid any service issues. To overcome all these issues, GoConcierge application (a web based workflow application) which can be accessed any time anywhere to monitor concierge department was implemented. Adopting GoConcierge has allowed this hotel to transition away from a paper based process and made their operations more efficient. All this has resulted in better customer satisfaction.
Project Specs
Deployment Location: Mumbai
Team Size: 4
Tech Used: IIS IE 7 XML for interface XML GUL IP NAT on Firewall HTNG
Epected life: For ever
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