Winner of EDGE 2010 at INTEROP 2010, Mumbai, Bombay Exhibition Center

EDGE - Enterprises Driving Growth and Excellence (using IT) is an initiative by Network Computing to identify, recognize and honor end-user companies in India that have demonstrated the best use of technology to solve a business problem, improve business competitiveness, and deliver quantifiable ROI to stakeholders.

Our call for nominations received a phenomenal response, with more than 170 companies across India submitting their entries. In the first phase, redundant and incomplete entries were removed from the list. Based on an internal assessment framework that focused broadly on the parameters of innovation, cost savings, scale and efficiency, this list was subsequently narrowed down to 75 companies.

 EDGE 2010 Winner 

Ravish Jhala

Systems Manager 

Trident, Bandra Kurla, Mumbai

 

EDGE 2010 Award by

InformationWeek and UBM Group

at INTEROP 2010

Bombay Exhibition Center, Mumbai

Hotel Technoloy India International Summit, Goa 2010

 

Surging Ahead with IT by Ravish Jhala in PCQuest June'10

HOSPITALITY INDUSTRY Ravish Jhala, Systems Manager, Trident, Bandra Kurla, Mumbai Key challenges faced by industry, but not resolved by using IT

We have implemented multiple operations-oriented software in our hotel, like a real-time Visitor Management System, Go Concierge software at the front desk to handle all guest requests and information updates, Glitch process handling for operations teams to be able to resolve issues and identify trends and an RFID based system for elevator and guest room access. Business models like cloud computing, virtualization and new services software are going to have a major impact on the hotel information technology industry in the near future. The I.T. Manager of the future needs to keep a close watch on the development and utilization of these models and literally surf the trends to enable him to be at the right place, at the right time...with the right I.T. solution! IT solutions seriously considering to deploy in the near future Consolidation of IT, MPS and DPS technology to save printing cost, Virtualisation, etc... To view article on web: http://pcquest.ciol.com/content/ITstrategy/2010/110060101.asp

PCQuest nomination: Best IT Implementation of the year 2010

Trident Bandra, Krula, Mumbai : GoConcierge.net

Before implementation of this automation solution the major pain area for Concierge team was to manually keep track of guest notes, guest activities, and database maintenance and keep on updating areas of interest for a guest. The complete process was very time consuming and to add to it there was high cost involved for printing and stationery. Manual reminders and follow-up process, manual reports generating and checking for accuracy of data were also needed. The sharing of data was again a big nightmare. Even for department head, monitoring concierge operations was not easy and they needed to keep track and make sure that the guest information was updated in the logbooks in time to avoid any service issues. To overcome all these issues, GoConcierge application (a web based workflow application) which can be accessed any time anywhere to monitor concierge department was implemented. Adopting GoConcierge has allowed this hotel to transition away from a paper based process and made their operations more efficient. All this has resulted in better customer satisfaction.

Project Specs
Deployment Location: Mumbai
Team Size: 4
Tech Used: IIS IE 7 XML for interface XML GUL IP NAT on Firewall HTNG
Epected life: For ever

                  Ravish Jhala, Systems Manager

HOSPITECH 2010 Launch Ad

HOSPITECH 2010 - The Hotels Technology Leaders Forum

Let me take this an opportunity to announce the establishment of the Hotels Technology Leaders and Hotel Technology Partners forum – HOSPITECH. This is joint initiative taken with The Express Group.

HOSPITECH Objective: The key objective of HOSPITECH to provide platform to Hotels Technology Leaders to share knowledge, discuss best practices and case studies, create social networking which would benefit the IT professionals within the Hospitality world.

HOSPITECH Vision: To expand globally and give platform to Technology Leaders to create innovations in Hospitality world.

We look forward to meet you in Jan'10 for launch of HOSPITECH 2010 at MMRDA Ground!!

For more information please write on ravish_jhala@yahoo.com or pankaj.shende@expressindia.com

Best IT Person of 2009 by Hotelier India Award

For his innovative use of technology in creating a comprehensive security system for his hotel’s operation’s area, Hotelier India is proud to recognize Mr. Ravish Jhala, systems manager, Trident, Bandra Kurla, Mumbai, as the most innovative information technology manager of the year.

The winners of the inaugural Grohe presents Hotelier India Awards 2009 were announced in a grand ceremony at the Taj Lands End in Mumbai on Wednesday, December 16, 2009.

Over 250 hoteliers attended the presentation ceremony where 16 hoteliers from around the country were honored for their outstanding innovations and pioneering contributions to Indian hospitality.

12 hoteliers won across 10 operational categories while four pioneering hoteliers were honored by being the first inductees in to the Hotelier India Hall of Fame.

For more information please visit : http://www.hotelierindia.com/awards/it_manager.php