Surging Ahead with IT by Ravish Jhala in PCQuest June'10

HOSPITALITY INDUSTRY Ravish Jhala, Systems Manager, Trident, Bandra Kurla, Mumbai Key challenges faced by industry, but not resolved by using IT

We have implemented multiple operations-oriented software in our hotel, like a real-time Visitor Management System, Go Concierge software at the front desk to handle all guest requests and information updates, Glitch process handling for operations teams to be able to resolve issues and identify trends and an RFID based system for elevator and guest room access. Business models like cloud computing, virtualization and new services software are going to have a major impact on the hotel information technology industry in the near future. The I.T. Manager of the future needs to keep a close watch on the development and utilization of these models and literally surf the trends to enable him to be at the right place, at the right time...with the right I.T. solution! IT solutions seriously considering to deploy in the near future Consolidation of IT, MPS and DPS technology to save printing cost, Virtualisation, etc... To view article on web: http://pcquest.ciol.com/content/ITstrategy/2010/110060101.asp